Delete your Bay Eats account

Delete it yourself

Customers can delete their account straight away in the Bay Eats app or on bayeats.co.za:

1. Sign in and open Account.
2. Tap Update personal info.
3. Tap Delete my account, type DELETE and tap Delete permanently.

You can delete once you have no order in progress and no wallet credit left — spend the credit first, or email us to have it refunded.

What is deleted

• Your sign-in: email address, mobile number and password.
• Your name and any profile details.
• Your saved addresses, including notes and gate codes.
• The delivery address and notes on your past orders.
• The app's notification registration on your devices.

What we keep

A record of the orders you paid for — the amounts, items and dates — and the matching payment records, because accounting and tax law requires us to keep them. These records no longer carry your name, mobile number or address. Messages you sent to our support team and comments you left with ratings may also be kept. See our Privacy Policy for more.

Can't sign in? Ask us to delete it

Use this form if you can't sign in, or if you are a driver, restaurant or pharmacy partner. We'll contact you on the details you give to confirm the account is yours before anything is deleted. Nothing is deleted the moment you send this.